FAQs

Veloura is your key to discovering authentic experiences across Asia and beyond.

We connect travelers and locals with a curated network of partners - from restaurants and cafés to wellness escapes, cultural activities, and hidden gems - all offering exclusive perks through our platform.
Each package unlocks our digital map and a collection of vouchers you can redeem at partner locations for this package
- Package: One deal for one specific place (e.g. Bangkok)
- Bundle: A bundle is a flexible mix, combining different packages across destinations - for example, you can unlock both Bangkok and Koh Phangan at a better price than purchasing each separately.

You can currently redeem Veloura vouchers in Bangkok and Koh Phangan, unlocking exclusive experiences in these vibrant destinations.
Excitingly, we're expanding soon to include new locations like Vietnam and beyond, bringing authentic local flavors right to your fingertips.
Stay tuned for more delicious adventures!
1. Log in to the Veloura app
2. Head over to the “Vouchers” section
3. Pick the voucher you want to use
4. Show your voucher or QR code at the partners place
5. Enjoy the awesome deal instantly!
Most restaurants accept walk-ins, but some may require reservations for peak times.
Booking details are included with each voucher.

Each voucher comes with a clear validity period (one year and for one time use).
Check the voucher details before redeeming.
No, vouchers are personalized and can’t be shared or transferred. But you’re always welcome to invite friends or family to join the experience with you.
All sales are final. Vouchers are non-refundable and cannot be exchanged once purchased.

Yes. Veloura is app-based, and we’re currently finalizing development.
The official app will launch by the end of this year.
Stay tuned and join our insider community to get early access and launch offers.
Simply refresh your browser. If the issue persists, contact our support team for assistance.
Reach out to us anytime at info@veloura-gems.com

We’d love to collaborate!
Submit your details through our Partner With Us form or email info@veloura-gems.com to join our curated network.