Privacy Policy
Veloura - Privacy Policy
Veloura respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have when using our website, our App, and the rest of our Services, operated by Veloura Gems Pte. Ltd. (UEN 202637755Z), registered at 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914 ("Veloura," "we," "us," or "our").
1. Information We Collect
We may collect the following types of information when you use our website or App:
- Personal information such as your name, email address, or contact details when you sign up, subscribe, create an account, or contact us.
- Payment and purchase information when you buy a Package, Bundle, or voucher through the App. Payments are processed by our payment provider; we do not store your full card details.
- Usage data such as pages visited, clicks, device type, browser type, and IP address.
- Cookies and similar tracking technologies to improve your browsing experience.
2. How We Use Your Information
We use your information to:
- Provide and improve our services and content
- Process your purchases and deliver your vouchers
- Respond to inquiries and support requests
- Send updates, newsletters, or marketing messages if you choose to receive them
- Analyse website and app performance and user behaviour
- Maintain website and account security and prevent misuse
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information only with:
- Trusted third-party service providers (hosting, analytics, email services, payment processing)
- Legal authorities if required by law
All third-party providers are required to protect your information and use it only for the services we request.
4. Cookies and Tracking
Veloura uses cookies and tools such as Google Analytics to:
- Improve user experience
- Analyse website traffic
- Remember preferences
You can disable cookies in your browser settings at any time.
5. Data Protection and Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no online system can be guaranteed to be fully secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access, update, or delete your personal data
- Request a copy of the information we hold about you
- Withdraw your consent to receive marketing emails
- Request correction of inaccurate information
To exercise any of these rights, please contact us at: info@veloura-gems.com
7. Third-Party Links
Our website and App may contain links to external sites, including Partner venues. We are not responsible for the privacy practices or content of those websites.
8. Children's Privacy
Veloura does not knowingly collect personal information from children under 16. If you believe we have accidentally collected such data, please contact us and we will remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new updated date.